You have 30 calendar days from the date you received your Pink Spider Clothing item(s) to initiate a return. Returns requested after this period may not be accepted unless the item is defective or damaged upon arrival.

The return window begins from the delivery date as confirmed by our shipping carrier's tracking information.

To be eligible for a return, items must meet the following conditions:

• Items must be in original, unworn condition
• All original tags and packaging must be attached
• Items must be free from stains, odors, or damage
• Custom or personalized items are non-returnable unless defective
• Items must not have been washed or altered in any way

The following items cannot be returned:

• Items damaged by misuse, neglect, or normal wear
• Items returned without original tags or packaging
• Items that have been washed, worn extensively, or altered
• Items returned after the 30-day return period
• Gift cards and promotional items

Returning your Pink Spider Clothing is easy:

• Step 1: Contact our customer service team via email or phone
• Step 2: Provide your order number and reason for return
• Step 3: Receive your prepaid return shipping label
• Step 4: Package your item(s) securely with all original tags
• Step 5: Drop off at any authorized shipping location

We recommend using the original packaging when possible and including a copy of your order confirmation.

Free Returns: We provide free return shipping for:

• Defective or damaged items
• Items that don't match the description
• Wrong items sent by mistake

Customer Paid Returns: For returns due to change of mind, wrong size selection, or other non-defect reasons, customers are responsible for return shipping costs unless otherwise specified in a promotion.

Once we receive and inspect your returned item(s):

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method (credit card, PayPal, etc.)
• Refund Amount: Full purchase price minus any return shipping fees (if applicable)
• Timeline: 5-10 business days for refund to appear in your account

You will receive an email confirmation once your refund has been processed.

We currently process exchanges as returns + new orders:

• Return your original item following our return process
• Place a new order for your desired size/color
• Contact us if you need assistance with sizing
• We'll prioritize processing your new order once we receive your return

If you receive a damaged or defective Pink Spider Clothing item:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the damage or defect
• We'll arrange for immediate replacement or full refund
• Free return shipping will be provided
• Priority processing for replacement orders

For international customers:

• Same 30-day return policy applies
• Customer responsible for return shipping costs (unless item is defective)
• Items must clear customs for return processing
• Additional processing time may apply
• Contact us for specific return instructions to your country

This return and refund policy may be updated from time to time to reflect changes in our practices or legal requirements. The current version is always available on our website. Continued use of our website after policy changes constitutes acceptance of the updated terms.

Last Updated: December 2024